Privacy Policy
Terroir Wines, doing business online as Lambier Wines, is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices in relation to your personal information, please contact us at: orders@terroirs-wines.com
1. WHAT INFORMATION DO WE COLLECT?
We collect personal information that you voluntarily provide to us when you register on the Website, express an interest in learning about us or our products and services, when you participate in activities on the Website or otherwise when you contact us. The personal information we collect may include the following: Names, surnames, telephone numbers, email address, postal addresses, preferences.
Payment information. We may collect the data needed to process your payment if you make purchases. All payment data is stored by PayPal.
It is essential that the personal information you furnish us with is truthful, thorough, and precise. Additionally, you are responsible for informing us promptly of any alterations to your personal details.
THE INFORMATION IS AUTOMATICALLY COLLECTED
Some information, such as your internet protocol (IP) address and/or browser and device characteristics, is automatically collected when you visit our website.
We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (such as your name or contact information), but may include device and usage information such as your IP address, browser and device specifications, operating system, language settings, link URLs, device name, country, location, how and when you use our Website and other technical information. This information is primarily required for the security and operation of our Website and for our internal analytics and reporting.
Like many companies, we also collect information through cookies and similar technologies.
The information we collect includes:
Device data. We collect device data, such as information about your computer, phone, tablet or other device that you use to access the Website. Depending on the device you use, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system and system configuration.
Location Data. We collect location data, such as information about the location of your device, which may or may not be accurate. The amount of information we collect depends on the type and configuration of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can prevent us from collecting this information by either denying access to the information or by disabling the "Location" setting on your device. Please note, however, that if you choose to opt out, you will not be able to use certain aspects of the services.
THE INFORMATION IS AUTOMATICALLY COLLECTED
Some information, such as your internet protocol (IP) address and/or browser and device characteristics, is automatically collected when you visit our website. When you access, utilize, or navigate through the Website, we gather specific information automatically. This data does not disclose your individual identity, such as your name or contact details. However, it may encompass device and usage details, including your IP address, browser type, device specifications, operating system, language preferences, link URLs, device name, country, location, usage patterns, and other technical information related to how and when you interact with our Website. This information is primarily required for the security and operation of our Website and for our internal analytics and reporting. Like many companies, we also collect information through cookies and similar technologies. The information we collect includes: Device data. We collect device data, such as information about your computer, phone, tablet or other device that you use to access the Website. The device data we collect may vary based on the type of device you are using. It may encompass details such as your IP address (or proxy server), identification numbers associated with your device and applications, location information, browser type, hardware model, Internet service provider or mobile carrier, operating system, and system configuration.
Location Data. We collect location data, such as information about the location of your device, which may or may not be accurate. The amount of information we collect depends on the type and configuration of the device you use to access the Website. As an illustration, we employ GPS and other technologies to gather geolocation data, which informs us of your present location based on your IP address. You can prevent us from collecting this information by either denying access to the information or by disabling the "Location" setting on your device. Kindly be aware that opting out may result in the limitation of your access to specific features or services.
2. HOW DO WE USE YOUR INFORMATION?
We handle your information for various purposes that are grounded in legitimate business interests, fulfilling our contractual obligations to you, and adhering to our legal responsibilities.
We use the information we collect or receive:
To facilitate the account creation and login process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we utilize the information obtained from third parties, with your consent, to streamline the process of creating and logging into your account. Additionally, we may employ your information to solicit feedback and communicate with you regarding your usage of our Website.
To manage user accounts. We may use your information to manage and maintain our account.
To send you administrative information. Your personal information may be utilized to provide you with details concerning products, services, new features, as well as information pertaining to updates or modifications in our terms and policies.
To protect our Services. We may use your information as part of our efforts to ensure the security of our Website (for example, to monitor and prevent fraud).
We enforce our terms and policies for business-related objectives, ensuring compliance with legal and regulatory obligations.
To respond to legal requests. If we receive a legal request, we may need to review the data we hold to determine how to respond.
We may use your information to fulfill and manage your orders, payments, refunds and exchanges made through the Website.
To provide and facilitate services to the user. We may use your information to provide you with the service you have requested.
Respond to user queries/offer support to users. We may use your information to respond to your queries and address any potential problems you may have using our site.
To send you marketing and promotional messages. If your marketing preferences align, we or our third-party marketing partners may utilize the personal information you provide us with for marketing purposes. For example, when you express an interest in receiving information about us or our Website, subscribe to marketing materials or otherwise contact us, we will collect personal information from you.
Deliver targeted advertising to you. We may employ your information to create and present personalized content and advertisements that are tailored to your interests and/or location. Additionally, we may collaborate with third parties to achieve this objective and assess the effectiveness of such personalized content and advertising.
For other business purposes. We may use your information for other business purposes, such as analyzing data, determining the effectiveness of our advertising campaigns, and evaluating and improving our website, products, marketing and your experience.
3. TO WHOM WILL YOUR INFORMATION BE SHARED?
We share information only with your consent, to comply with laws, to provide you services, to protect your rights or to fulfill business obligations.
Legal obligations: We may disclose your information when required by law to comply with applicable law, government requests, litigation, court order or legal process, such as in response to a court order or subpoena (including in response to national security or law enforcement requests by public authorities).
In cases where we suspect policy violations, potential fraud, potential security threats to individuals, illegal activities, or when required as evidence in legal proceedings, we may disclose your information as deemed necessary for investigation, prevention, or taking appropriate action.
We may share your data with third party suppliers, service providers, contractors or agents who perform services for us or on our behalf and who require access to such information to perform that work. Examples include: payment processing, data analytics, email delivery, hosting services, customer service and marketing efforts. We may permit selected third parties to use tracking technology on the Website, which will allow them to collect data on our behalf about how you interact with our Website over time. This information can be utilized for various purposes, including data analysis and tracking, evaluating the popularity of specific content, pages, or features, and gaining a deeper understanding of online activities. Unless otherwise stated in this policy, we do not transfer, sell, rent or trade any of your information with third parties for their promotional purposes. We have contracts with our data processors that are designed to protect your personal information. This means that they cannot do anything with your personal information unless we instruct them to do so. They will also not share your personal information with any organisation other than us. They will also undertake to protect the data they hold on our behalf and keep it for a period that we specify.
4. TO WHOM WILL YOUR INFORMATION BE TRANSMITTED?
Payment processors
Service providers
Order fulfilment service providers
Finance and accounting tools
Retargeting platforms
Sales and marketing tools
5. DO WE EMPLOY COOKIES AND OTHER TRACKING TECHNOLOGIES?
We might utilize cookies and comparable tracking technologies, such as web beacons and pixels, to access or store information.
6. PROOF OF IDENTITY
To ensure that your credit, debit or charge card will not be used without your consent and you are over 18 years of age, we will check the name, address and other personal information you provide during the ordering process against appropriate third party databases.
You can be assured that this is only to confirm your identity, that no credit check is carried out and that your credit rating will not change. All information you provide will be handled securely and strictly in accordance with data protection law.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We will keep your personal information for the duration required to fulfill the intentions outlined in this privacy policy, unless a longer duration of retention is mandated or allowed by law (such as tax, accounting, or other legal obligations). No purpose of this policy requires us to retain your personal information longer than the period of time that users have an account with us.
8. HOW DO WE KEEP YOUR INFORMATION SECURE?
We are committed to protecting your personal information through a system of organisational and technical security measures.
We have established suitable security measures, both technical and organizational, intended to safeguard the confidentiality and integrity of any personal information we handle. However, despite our security measures and efforts to protect your information, no electronic transmission over the Internet or information storage technology can be 100% guaranteed, so we cannot promise or guarantee that hackers, cyber criminals or other unauthorised third parties will not bypass our security system and inappropriately collect, access, steal or alter your information. While we make every effort to ensure the protection of your personal information, please be aware that the transmission of such information to and from our website is done at your own discretion and risk. It is advisable to access the website only in a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
We refrain from intentionally gathering information from individuals below the age of 18.
We do not knowingly solicit data from children under the age of 18. By utilizing the website, you confirm and assure that you are either at least 18 years old or the parent or legal guardian of a minor who is accessing the website, and you consent to the minor's use of the website. In the event that we become aware of the collection of personal information from users under the age of 18, we will deactivate the account and make reasonable efforts to promptly eliminate such data from our systems. If you become aware of any data that we may have collected from children under the age of 18, please contact us at orders@terroirs-wines.com
10. WHAT ARE YOUR PRIVACY RIGHTS?
In specific geographical areas like the European Economic Area and the United Kingdom, you possess certain rights that grant you increased access and control over your personal information. You have the ability to view, modify, or close your account whenever you desire. Additionally, under certain circumstances, you may have the right to object to the processing of your personal information. To make such a request, please email us: orders@terroirs-wines.com. We will consider any request and take action in accordance with applicable data protection laws.
If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before it is withdrawn.
Account information
If at any time you wish to view or change information in your account or cancel your account, you can
Access your account settings and make the necessary updates to your user account. If you request to delete your account, we will deactivate or delete both your account and associated information from our active databases. However, for the purpose of fraud prevention, troubleshooting issues, aiding investigations, enforcing our Terms of Use, and complying with relevant legal obligations, we may retain certain information in our records. You have the option to configure your browser settings to delete or reject cookies. If you choose to delete cookies or reject cookies, certain features or services of our website may be affected.
You can unsubscribe from our marketing newsletter at any time by clicking on the unsubscribe link in the emails we send or by contacting us. You will then be removed from our email marketing list, but we may still contact you, for example, to send you service-related emails needed to administer and use your account, to respond to service requests or for other purposes.
You have the ability to reach your account settings and modify your preferences.
11. CONTROLS FOR DO NOT TRACK FUNCTIONS
The majority of web browsers, along with certain mobile operating systems and mobile applications, offer a feature or setting called Do Not Track ("DNT"). By enabling this feature, you can express your privacy preference to refrain from having data regarding your online activities tracked or collected. At this stage, there is no single technology standard for recognising and implementing DNT signals. Therefore, at present, we do not acknowledge or act upon browser DNT signals or any other mechanism that automatically conveys your choice to opt out of online tracking. If an online tracking standard is adopted that we must follow in the future, we will inform you of this practice in a revised version of this privacy policy.
12. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we will update this policy as necessary to comply with applicable laws.
Occasionally, we may revise this privacy policy. In the event of significant modifications to this policy, we may inform you by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be aware of how we are protecting your information.
13. AGE RESTRICTIONS ON SALES
The website is located in France, where persons under the age of 18 are prohibited from buying or attempting to buy alcohol. The website is designed for individuals who are at least 18 years of age. You must be at least 18 years old to purchase alcohol on the Site and you must not purchase products for anyone under the age of 18. You must also be of legal age to purchase alcohol in the country you are in when you place your order. The person to whom the order is sent must be of legal age to purchase alcohol in the country to which he or she is travelling.
When you place the order, you agree that you or another adult who is eligible to buy alcohol will be willing to sign for the parcel.
14. BUYERS
We retain the authority to decline any order made through the website. We may, in our sole discretion, limit or cancel the number of purchases per person, family or order. These restrictions may include orders placed under the same customer account, the same payment method and/or orders that use the same billing or delivery address. We reserve the right to restrict or prohibit orders which, in our sole opinion, are placed by dealers, resellers or distributors.
15. USER
By utilizing the website, you confirm and assure that (1) all the information provided during registration will be truthful, precise, up-to-date, and comprehensive, and (2) you will ensure the accuracy of such information and promptly make any necessary updates to keep it current; (3) you have the capacity and consent to be bound by these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether by
If you provide any information that is false, inaccurate, out of date or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any part thereof).
16. AGREEMENT TO TERMS AND CONDITIONS
You agree that by accessing the Site you have read, understood and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE TO ALL OF THESE TERMS OF USE, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST STOP USING IT IMMEDIATELY.